In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Certain types of goods may not be returned. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are given: (if applicable)
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
- Any item returned more than 14 days after delivery
Refunds (if any)
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (if any)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all these things and still have not received your refund, contact us at firstname.lastname@example.org.
Sale or promotional items (if applicable)
Only normal priced items are eligible for a refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially faulty or damaged. If you need to replace yours with the same item, please email us at email@example.com and send your item to 7 Broad Walk, Knowle, Bristol, BS4 2QU, United Kingdom.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.
ShippingTo return your product, you must send it to the following postal address: 7 Broad Walk, Knowle, Bristol, BS4 2QU, United Kingdom.
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than £75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.